Smiling Ripple, Service Satisfaction

For over 50 years, the Walrus Pump brand has embodied our core corporate values. As the organization has grown and demand for water quality has risen, we have continuously refined and enhanced our brand. In 2012, the Walrus Pump brand underwent a major revamp, paving the way for our 55th anniversary in 2022 and the launch of the Huanqiu Plant in Lujhu, Kaohsiung. We are now advancing brand optimization to further strengthen our market presence. With clear brand positioning, we are deepening our commitment to customer service, refining the core technologies behind our products, and focusing on R&D to meet diverse market needs. By exploring new applications for water pumps, we aim to deliver products and services with greater value for customers. These efforts have resulted in a remarkable achievement: for three consecutive years, our residential application sector in Taiwan has maintained a customer satisfaction score of over 92 out of 100. In June this year, we introduced a digital questionnaire to collect feedback from every customer, achieving an average maintenance satisfaction score of 99.2 points.